At A Glance
Around the world, people are experiencing a quality of service that makes a difference to their lives. Expectations are met and often surpassed because Serco enables those delivering the service to give their best. Serco is a service and outsourcing company and has been delivering essential public services for more than 40 years.
More than 100,000 employees deliver mission-critical services to government and private clients in over 30 countries.
We aim to build long term relationships by bringing innovation, organisational change and assured service delivery and so help our clients achieve their ambitions.
Customer focus is a quality that distinguishes Serco service not only on the kilometre-long Ghan train, one of three trans-continental services we own and operate in Australia, but also, the other side of the world, on London's acclaimed Docklands Light Railway.
What is true in transport is also a hallmark of the services we provide in IT & BPO outsourcing, local government, home affairs, defence, science, nuclear, health, education, welfare to work and to the private sector.
We manage our organisation through a simple and efficient organisation, strong and capable leaders and an effective governance framework.
The scale and scope of the services we operate are extensive. For example we:-
- have a forward order book that stands at £19.1bn
- operate traffic management systems covering more than 17,500kms of roads worldwide
- manage 192,000 square miles of airspace in five countries
- employ 5000 scientists
- manage education authorities on behalf of local governments
- provide defence support services worldwide
- transport more than 275,000 passengers everyday on our driverless trains on London's Docklands Light Railway.
We apply our organisational design and management skills across a broad range of activities and geographic markets around the world. That gives us access to a wide range of opportunities and enables us to balance the global economics of our business.
Serco has grown substantially every year since flotation on the London Stock Exchange in 1988.
The vast majority of growth has come by being seen to deliver results and building long term partnerships with customers, extending the scope and scale of our contracts and winning new business.