Public Services Markets
Around the world, public services markets are developing rapidly as governments contend with increasing demand for quality, essential services whilst also facing a sharp deterioration in public finances.
Governments and private sector organisations are looking for more innovative ways to deliver more efficient and productive public services, improve public finances and grow value.
In addition, they are also addressing challenges in economic development, congestion, security, ageing populations and population growth, and climate change.
The scale of the productivity improvements required, and the fact that they will need to be delivered over a longer period than in previous downturns, means that there is an increasing need to make more fundamental changes than before, and to address some of the largest areas of spend.
This is leading to a greater acceptance of innovative ways of achieving these changes, a broader range of markets to be addressed, and an increase in the size and term of change programmes in order to achieve the scale of efficiencies required.
Serco has more than 40 years experiences of delivering such programmes for governments and international companies.
In a nutshell, we don't believe that the private sector is automatically better than the state sector at delivering services, but we do believe that competition helps out the most innovative approaches.
In this section you will find articles, case studies, academic reports and links regarding the development and performance of the global public services industry.