How we manage our business
The Serco Management System (SMS) allows us to devolve management responsibility so that decisions and tasks are undertaken by the people best placed to do so, within a management framework they fully understand.
Our structure is made up of Group, Divisions, Business Units and Contracts.
The Serco Group plc Board sets our strategy and growth objectives, acting in the interests of shareholders and other relevant stakeholders. It scrutinises key areas, such as our financial results and business plans, and delegates authority to a number of standing boards and committees, including the Executive Committee.
The Executive Committee is responsible for Serco's day-to-day running. It directs the company to achieve its strategic direction, assesses key risks and controls, monitors health and safety, drives growth and margin improvement and creates a high-performance culture. It is supported by a number of sub-committees, including the Group Risk Management, Investment and Ethics committees.
Corporate Functions focus on achieving the Group's strategic ambitions, ensuring we maximise our returns while maintaining appropriate controls on the business.
Underpinning the Group structure are a number of divisions. Each is directed and controlled by a board focused on maximising long-term value and growth from its markets and products. Some divisional boards are also legal-entity boards, retaining legal, compliance and other responsibilities.
Our divisions are structured into business units. These serve a defined external market and focus on maximising the long-term value and growth we get from it.
Contracts are responsible for operational delivery, client engagement, service excellence, organic growth and driving efficiency.