At the core of the Serco Management System (SMS) are the Group Policies and Standards that define the minimum, mandatory standards expected of all employees, enabling us to assure good governance and behave consistently across our business.  It is global in application, and all divisional and local management systems are incorporated into it. 

Our policy framework comprises four levels of documentation:

Level 1: Policy
A statement of intent, signed by the Group Chief Executive and approved by the Serco Group plc Board, which defines our commitment in the policy area and applies across the Group.

Level 2: Standard
This sets out the minimum we must do to fulfil a policy commitment, and who is responsible for doing it. A standard applies across the Group.

Level 3: Process and Standard Operating Procedure
A process maps out the steps we must follow to deliver a standard.  A standard operating procedure (SOP) details the steps we must follow within a process. Each process and operating procedure is clearly defined as applying either Group-wide or to a country, division or contract.

Level 4: Supporting documents and forms
These are documents, forms and other materials referenced in our policies, standards, processes and SOPs.

We have a clear and robust governance process to authorise our policies and standards, and any regional or market enhancements to them.

The attached table shows our policies and their supporting standards.