The nature of our business means that we have relationships with a large number of suppliers across our operations.  We recognise the importance of these relationships in achieving our business goals. 

We apply a consistent procurement process to the selection and use of suppliers.  This ensures that we comply with laws and regulations and other requirements applicable to the locations where we operate.  It also means that we get maximum value from our spend, whilst meeting customer requirements.

We work collaboratively to deliver sustainable value; maintain the integrity of our procurement process; and drive continuous improvements.  We want to be a 'Customer of Choice'.

Small firms, voluntary and community organisations, social enterprises and ethnic minority businesses are part of Serco's supply chain.  We work with Minority Supplier Development organisations where available to encourage diverse suppliers to participate in our procurement processes on a local basis.

All procurement activity is governed by the Serco Group plc Delegated Approval Authorities.  Each Division has a Divisional Procurement and Supply Chain Director to support effective sourcing and negotiating strategies. 

A Procurement and Supply Chain Executive Board oversees the implementation of Procurement and Supply Chain strategy. 

Sustainable procurement is our commitment to achieve value for money on a whole life basis in a way that delivers tangible social, environmental and economic outcomes.  We expect our suppliers to meet a set of sustainable procurement standards.  These are considered when reviewing the overall suitability and performance of suppliers. 

Our commitments and required standards are defined in our policy statement and supporting Group Standard.