In this section, you can find out more about the Serco Management System (SMS) which is the Group's mandatory management framework within which all parts of Serco must operate.  The framework defines what we want to achieve (our Vision), what we intend to do (our Strategy), how we manage our business (our Policies and Standards), and how we operate and behave (our Five Foundation Stones).

Listen to Chris Hyman's introduction to the Serco Management System.

By operating within the SMS, we make sure that we are:

Embedding our Governing Principles
Each policy area within the SMS reflects one or more of our Governing Principles.  Complying with the SMS means we are living our values.

Reinforcing a single company approach
The SMS protects our heritage by ensuring we all operate to acceptable standards.  It provides the cultural 'glue' which makes sure that wherever we work, we are recognisably Serco.

Driving standardisation and reducing risk
We have built the SMS on proven best practice. It enables consistent governance, service delivery and quality, and reduces the risk in our business.

Enabling growth and efficiency
Common standards improve our efficiency and reduce errors.  Strong governance supports our growth by giving us the tools to evaluate and manage new markets.  The SMS helps different parts of Serco to collaborate, enabling us to more easily combine resources in response to opportunities.