Serco Management System
The Serco Management System (SMS) is the Group's management framework which describes how we do business. It defines the rules which govern the way we operate, deliver our strategy and the way we behave.
At the heart of the SMS are nine Group policy areas and seventeen Group standards. These policies and standards define the minimum standards we must achieve. They focus on the mandatory elements that must be applied across the Serco Group. Building on these strong foundations are divisional and local management systems which are all aligned with the SMS.
The SMS is applied in the context of our Governing Principles and endorsed by the plc Board.
By operating within the SMS, we make sure we are:
Embedding our Governing Principles
Each policy area within the SMS reflects one or more of our Governing Principles. Complying with the SMS means we are living our values.
Reinforcing a single company approach
The SMS protects our heritage by ensuring we all operate to acceptable standards. It provides the cultural 'glue' which makes sure that wherever we work, we are recognisably Serco.
Driving standardisation and reducing risk
We have built the SMS on proven best practice. It enables consistent governance, service delivery and quality, and reduces the risk in our business.
Enabling growth and efficiency
Common standards improve our efficiency and reduce errors. Strong governance supports our growth by giving us the tools to evaluate and manage new markets. The SMS helps different parts of Serco to collaborate, enabling us to more easily combine resources in response to opportunities.