Learning curve
Serco provides support services at Forth Valley Royal Hospital including catering, portering and cleaning services. Our employees can undertake core skills training, apprenticeships and future-leaders development plus the chance to fulfill wider aspirations.
We want to help our employees develop confidence, new skills and possibly realise aspirations or ambitions that they've had for years
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Intelenet"We want to help our employees develop confidence, new skills and possibly realise aspirations or ambitions that they've had for years," says Mike Mackay, Contract Director at Forth Valley Royal Hospital in Scotland. He's describing the aims of The Academy, a skills programme that he and Human Resources Manager Lorna Hutchison recently launched for staff, an example of Serco's belief in enabling our people to excel.
From developing core skills such as communication, numeracy and computing, or broadening work skills, The Academy will also offer apprenticeships as well as a future-leaders development programme for junior or middle managers. Courses will be offered by linking up with local providers or through Serco's own training schemes.
Perhaps the most unusual offer, however, is what the hospital calls the "Aspirations" programme. "Staff come up with ideas of what they'd like to learn," Mike explains. "It could be a language, writing, acting, art - anything will be considered on a case-by-case basis. We're offering this because it might help our staff fulfil lifelong ambitions. It also allows us to engage with and support our staff."
One of the first beneficiaries of The Academy is security officer Keiran Martin, who is studying for his Level 2 Certificate in British Sign Language. "He came to us and asked if we would fund him for the course as he wanted to support a profoundly deaf guy who works in portering," says Mike.
For security officer Keiran, the first recipient of a grant under the new programme, Mike says: "It was great for us because not only was Keiran getting the benefit of developing his skills, but so was the hospital. Keiran might be very helpful if we have a deaf patient that needs assistance." There are further clear advantages too, explains Mike: "Keiran gets a confidence boost and so does the hospital."