Global delivery
Our services are delivered across the globe and the world's time zones. At any point of the day or night, our essential work continues. Click on the map below to read highlights.
Alaska
Our air traffic control network guides pilots on behalf of the Federal Aviation Administration. Serco's Alaska control tower is one of more than 60 spanning North America, from which our experts provide critical information that keeps millions of passengers safe.
San Francisco
San Franciscans find their nearest parking spaces through our unique data service, which keeps real-time track of empty spots and sends the information out via text message or a smartphone app. Cue great savings in petrol and frustration.
Houston
Fort Sam is one of many military sites where we fulfil the remit of the US Army's Career and Alumni Program, delivering support, advice and outreach to soldiers and their families. Our community coordinators work across the US, South Korea, Italy and Germany.
Toronto
Serco operates all of the Government of Ontario's Driver Examination Services, where an average of 3,000 tests take place each day. These include written, vision and road tests, offered in both English and French. Happily, Ontario has the safest roads in North America.
Goose Bay
Our contract at this remote, snowbound military base can make recruiting a challenge. We have countered this by investing in local development - offering training and apprenticeships, with special sponsorships aimed at helping those of Innu, Inuit and Metis descent into employment with us.
Manchester
People flock to the many leisure centres that we manage in the city - including the Manchester Aquatics Centre, built for the 2002 Commonwealth Games. Serco offers localised cut-price admission to various leisure centres to enable access by more members of the community.
Geneva
At CERN, home to the Large Hadron Collider, our people provide vital IT and desktop support, which helps scientists carry out their research. The influence of particle physics on health is huge: this is where MRI scanners were developed.
Baghdad
In 2011, the US military handed vast tracts of airspace back to the Iraqi civilian authorities, with substantial assistance from Serco. We also introduced internationally recognised air traffic control procedures to increase the capacity of aircraft flying through the airspace.
Dubai
The Metro fills with commuters going home on the country's only urban train network. Emiratis have taken it to their hearts - in its first year of operation, the Metro carried 45 million passengers. This has helped hugely in Dubai's drive to reduce car journeys and CO2 emissions.
Mumbai
The Serco family gained 40,000 new members when we bought BPO company Intelenet last year. We value all our staff and offer them opportunities for career progression. People starting night shifts are also offered dedicated pick-up and 17:00 drop-off services.
Hong Kong
Core to Hong Kong's commitment to sustainability is its very first EcoPark - an estate dedicated entirely to recycling, which Serco manages. We, as Park Manager, assist tenants to recover resources - from computers to car batteries - and return them to use. On site, waste cooking oil becomes biodiesel.
Tasmania
Pontville Immigration Detention Centre (IDC) has created maximum engagement with the community through local asylum seeker supporters, churches and community groups.This has resulted in volunteers facilitating classes, concerts and exhibitions within the IDC.
CR Approach
People
We are inclusive and fair, encourage our people to excel, and aim to attract and retain the very best.
Health & Safety
In protecting out staff and the wider community, we will not compromise on our commitment to zero harm.
Community
We encourage local community engagement to develop strong relationships, building trust and understanding.
Environment
We always operate in a safe and socially responsible way, and seek to reduce any negative impact we have on the environment.
Marketplace
Our core values are central to how we operate and govern how we work with our partners, suppliers and clients.