ICT (Information, Communication & Technology)
We bring our ICT skills, our business process knowledge and our local government experience to deliver better, faster and cheaper ICT solutions. In particular we:
Advise on IS & IT strategy, business and technology programme governance, and enterprise and application architecture.
Design solutions that deliver lower total ICT total cost of ownership to the organisation and enable organisational change.
Implement ICT solutions using Prince2 and MSP methodologies focusing on benefits realisation.
Deliver and manage the operations of our customers' existing ICT function, people and assets.
The value Serco brings
Efficiency - We operate a shared ICT service delivery model that allows you to benefit from our economies of scale and professional expertise. Our common delivery platform uses standard tools, procedures aligned to ITIL and standard solutions that deliver the best services at the best price. We continually seek better and more cost-efficient means to deliver services, and our contractual approach ensures that we pass on savings to our customers.
Innovation - We are experts in our field, and continually research and monitor the market to ensure we deliver the best solutions that deliver better outcomes. At Greenwich for instance the delivery of digital pen and paper technology has improved Social Services processes.