Our Progressive Transformation proposition enables ambitious local authorities to access Serco's breadth of experience, capability and sector understanding to enable radical transformation of local services.  We are able to offer a number of different engagement models, from consultancy projects through to full-scale strategic partnerships and Joint Ventures for whole community transformation.

Our transformation team can advise, design, integrate and deliver complex transformation solutions that realise significant efficiency benefits and radically improve services for citizens.

Advise: We help our customers enhance their operational effectiveness by advising them how to make radical improvements to their business processes and to drive those changes through effectively and quickly.

Design: We collaborate with our customers to design transformation solutions that draw on their intimate knowledge of service need and our wider experience of industry best practice.

Integrate: We partner with our customers to implement new solutions that deliver better outcomes. We manage risk to ensure service continuity during integration and we support people to ensure that new ways of working are embraced and benefits are fully realised. 

Deliver: We support local authorities by delivering business services that help them work more efficiently. We support citizens by delivering public services that meet their needs and exceed their expectations.

The value Serco brings

Integrated local working. Serco can help local public service delivery organisations join up their approach, improve citizen access to services and enhance organisational efficiency.  Our approach facilitates partnering, optimises property utilisation, introduces flexible working and enables effective information sharing across different technology platforms.

Professional approach. Our staff are empowered to make important decisions, supported by a management system that provides an effective framework for assured delivery. We hold ourselves accountable for delivering our promises and commit to achieving industry best practice benchmarks and sustaining continuous improvement.  

Innovation. We work very closely with our customers to generate and implement new ideas that lead to service improvement and enhanced efficiency.  We monitor developments in the market and adopt industry best practice where it will provide benefit to our customers.

Driving change. We have over 40 years experience of successfully leading change in the public sector to deliver efficiency and improvement.  We provide knowledge, leadership and direction to drive through change, by building effective local partnerships, delivering appropriate training and support, empowering individuals to be accountable, engaging members and citizens in designing change and applying professional change delivery process and management.

Citizen focused. We understand local government and the needs of local citizens and provide a level of customer care that goes deep into the community, contact channels that work and technology that enables service. We design and deliver services that really meet the changing needs of citizens, and our performance is measured on their levels of satisfaction.

Ethical partnering. We believe commercial models should create value and we are prepared to put our profit at risk against delivering sustainable improvements in outcomes for citizens.  We will only suggest new ways of working where it will create real value and will develop business cases jointly and transparently with our customers.  We will share our knowledge and skills with our customers, and believe that the best outcomes will be achieved through pooling knowledge. We will deliver our promises and recognise that successful partnerships are built on trust.